Hi DIYers!! Welcome to our NEW Ask a Pro page! Here you will find FAQ, videos, how-to's, and anything DIY! If you cant find what you are looking for on this page please fill out the form below and one of our Pros will get back to you within a few hours, if you need an answer right away click on the chat pod and we will do our best to help you.

Do you offer installation services?  Yes! Elevate & Co. offers installation for all projects and product types, we also have a list of trusted partners that can help you with your installation needs if our flooring professionals are booked. However if you choose to just purchase your materials from us and perform the install on your own our pros are always available to answer questions and help guide you in the install process.

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How do I know how much flooring to order? We typically recommend ordering 10-15% more than you need to allow for waste or breakage, also some patterns will require additional overage amounts. Additionally because flooring often gets discontinued we recommend having 1 or 2 boxes on hand for any repairs.

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Do you sell installation products? Yes! we offer a a full line of tile products to complete your project, including adhesives for any flooring type, grout, caulk, trim, backerboard, sealers and more! Click here to see a list of products we carry or are available by special order.

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Are your installation products available to be purchased online? At this time we do not offer online ordering, however if you are in a rush please feel free to give us a call and we will be more than happy to put your order aside so you can get in and out quickly!

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How do I know what type of adhesive to use and how much I need? Depending on your subfloor, material, underlayment, etc. there are several factors to take into consideration when selecting an adhesive, our showroom staff and tile pros can guide you in the right direction and ensure you purchase the best adhesive for your project.

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What is the difference between sanded and unsanded grout and how do I know which one to use? The main difference is one contains silica sand and the other does not. Typically in a joint larger than an 1/8" you will need to use a sanded grout, however careful consideration of the material you are using should be taken as some marbles, glass and other materials can be scratched when applying sanded grout. Please feel free to call or stop by if you are unsure of what grout to choose.

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How do I know what color grout to use? The color grout is really based solely on individual opinion and personal style preference, if you would like assistance selecting a grout color for your project one of our showroom design staff will be happy to help you!

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How long do I need to wait to walk on the floor after it has been set? There are many different variables that can determine cure time but typically waiting 24-48 hours is sufficient.

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I love the look of natural stone but have heard it requires a lot of maintenance, is this true? Yes most stones are porous so they will need to be sealed to resist stains. It is best to apply the sealer at the time of installation, many sealers offer protection for 7-10 years but in very high traffic areas or areas prone to spills reapplying more often may be necessary. If maintenance is not something that works for your family there are many porcelain and ceramic styles that look almost identical to the natural material. 

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What is the difference between solid hardwood floors and engineered floors? Solid wood floors as the name suggests is made of solid wood, one of the biggest benefits of solid wood floors is that they can be sanded nd refinished many times over the course of its lifespan. Engineered wood while it looks very similar to solid wood at first glance is actually made from a thin layer of hardwood that is bonded to a high quality plywood. Engineered wood is typically less expensive than solid hardwood however it often cannot be sanded and refinished so if it shows wear over time it may need to be replaced.

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I love the look hardwood floors but I have large dogs, will they get scratched? Yes, most likely over time hardwood will start to show scratches and wear from pets, depending on the species some woods may scratch more easily than others. If using a solid hardwood floor it is possible to sand and refinish but an engineered floor may need to be replaced.

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What is laminate flooring? Laminate flooring is a multi-layer synthetic flooring that has been fused together by a lamination process. Often confused with its older but very far removed sheet vinyl sibling, laminate offers a very sophisticated look for much less than traditional hardwood or tile. Todays laminates are made with a top of the line screen printing process with many different films, this gives each piece a natural look that often cannot be differentiated from more expensive natural products.  

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